{"id":101193,"date":"2018-08-29T06:52:36","date_gmt":"2018-08-29T06:52:36","guid":{"rendered":"https:\/\/easycurtain.ch\/help-contact\/"},"modified":"2023-11-21T15:07:20","modified_gmt":"2023-11-21T15:07:20","slug":"help-contact","status":"publish","type":"page","link":"https:\/\/easycurtain.ch\/en-ch\/help-contact\/","title":{"rendered":"Help &amp; Contact"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1697442971605{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #c0ded3 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<span class=\"konte-dash text-default   \"><span class=\"konte-dash__line\"><\/span><\/span>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Before ordering&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1696324103035{margin-bottom: 10px !important;}&#8221;][vc_toggle title=&#8221;How can I determine the curtain dimensions correctly?&#8221;]Simply use our tried-and-tested <a title=\"Measuring instructions for curtains made to measure\" href=\"https:\/\/easycurtain.ch\/en-ch\/measuring-instructions\/\">measuring guide<\/a> and you will soon receive your perfect <a title=\"Show all made-to-measure curtains\" href=\"https:\/\/easycurtain.ch\/k\/vorhaenge\/\">made-to-measure curtains<\/a>.[\/vc_toggle][vc_toggle title=&#8221;Can I order free fabric samples?&#8221;]Yes, of course! We even recommend that you do this!<br \/>\nRead <a title=\"Order free curtain fabric samples\" href=\"https:\/\/easycurtain.ch\/en-ch\/?page_id=101109\">here<\/a> how it works.[\/vc_toggle][vc_toggle title=&#8221;How long is the delivery time?&#8221;]All information about delivery and shipping can be found on the <a title=\"Online delivery of made-to-measure curtains\" href=\"https:\/\/easycurtain.ch\/en-ch\/delivery\/\">Delivery<\/a> page.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1697443106271{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #f8dfcc !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<span class=\"konte-dash text-default   \"><span class=\"konte-dash__line\"><\/span><\/span>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;After the order&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1696324117185{margin-bottom: 10px !important;}&#8221;][vc_toggle title=&#8221;Can I still change my order?&#8221;]If you only placed your order 1-2 days ago, we can still change it in most cases. Please send us your change request as precisely as possible (this means: order number, item number, new dimensions, new fabric, etc.) using the contact form at the bottom.[\/vc_toggle][vc_toggle title=&#8221;When will I receive my order?&#8221;]Information on delivery times can be found on the <a title=\"Delivery information\" href=\"https:\/\/easycurtain.ch\/en-ch\/delivery\/\">Delivery<\/a> page.[\/vc_toggle][vc_toggle title=&#8221;Will I be informed about the shipment?&#8221;]Yes. We inform you proactively by e-mail about every single step in your <a title=\"My curtain orders\" href=\"\/konto\/orders\/\">order<\/a>.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1697443110091{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #e7d6aa !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<span class=\"konte-dash text-default   \"><span class=\"konte-dash__line\"><\/span><\/span>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Other questions&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1696324128001{margin-bottom: 10px !important;}&#8221;][vc_toggle title=&#8221;How can I determine the curtain dimensions correctly?&#8221;]Simply use our tried-and-tested <a title=\"Measuring instructions for curtains made to measure\" href=\"https:\/\/easycurtain.ch\/en-ch\/measuring-instructions\/\">measuring guide<\/a> and you will soon receive your perfect <a title=\"Buy made-to-measure curtains online\" href=\"https:\/\/easycurtain.ch\/k\/vorhaenge\/\">made-to-measure curtains<\/a>.[\/vc_toggle][vc_toggle title=&#8221;How can I pay?&#8221;]easyCurtain offers you a variety of secure payment methods.<br \/>\nYou can find all the information you need on the <a title=\"Information on the payment methods\" href=\"https:\/\/easycurtain.ch\/en-ch\/?page_id=101026\">payment methods<\/a> page.[\/vc_toggle][vc_toggle title=&#8221;Information on sustainability&#8221;]We always strive to offer the best curtains at the best price. Of course, sustainability must not fall by the wayside.<br \/>\nRead on the <a title=\"Sustainability and curtains\" href=\"https:\/\/easycurtain.ch\/en-ch\/?page_id=101130\">sustainability<\/a> page what we do to keep the footprint of the curtains as small as possible.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1697443123904{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #a7bfd6 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<span class=\"konte-dash text-default   \"><span class=\"konte-dash__line\"><\/span><\/span>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Do you have any further questions?&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1697115206768{margin-bottom: 10px !important;}&#8221;][vc_column_text]You can find all the answers to your questions on the <a title=\"FAQs on the subject of curtains\" href=\"https:\/\/easycurtain.ch\/en-ch\/?page_id=101183\">Frequently Asked Questions (FAQs)<\/a> page.[\/vc_column_text]<a href=\"https:\/\/easycurtain.ch\/en-ch\/?page_id=101183\" class=\"konte-button button-normal text-dark align-inline large   button square\">Frequently asked questions<\/a>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1697443130522{padding-top: 80px !important;padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<span class=\"konte-dash text-default   \"><span class=\"konte-dash__line\"><\/span><\/span>[\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Get in touch with us&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1697115228670{margin-bottom: 10px !important;}&#8221;][vc_column_text]We will be happy to answer your request within 48 hours on weekdays.[\/vc_column_text]<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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