{"id":101183,"date":"2018-08-30T09:43:44","date_gmt":"2018-08-30T09:43:44","guid":{"rendered":"https:\/\/easycurtain.ch\/frequently-asked-questions\/"},"modified":"2023-11-21T15:07:20","modified_gmt":"2023-11-21T15:07:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/easycurtain.ch\/en-ch\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1697441153883{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #a7bfd6 !important;}”][vc_column width=”1\/6″]<\/span><\/span>[\/vc_column][vc_column width=”5\/6″][vc_custom_heading text=”General information” use_theme_fonts=”yes” css=”.vc_custom_1697112690964{margin-bottom: 10px !important;}”][vc_toggle title=”How is it possible that your curtains are so cheap?”]easyCurtain is a purely online company. We deliberately refrain from curtain shutters or a home consultation.<\/p>\n

We also have an extremely reduced range, which reduces handling and storage costs to a minimum.<\/p>\n

This website is the main source of support during or after ordering. If you have any further questions, please do not hesitate to contact us by e-mail<\/a>.
\nImportant: Although we are almost exclusively available online, we never leave you out in the rain. It is important to us that you are happy with your new curtains.[\/vc_toggle][vc_toggle title=”Are your curtain fabrics from the Far East?”]No. All our curtain fabrics are woven to the highest quality in Germany. Although this costs us a little more in purchasing, the quality is better, which leads to fewer complaints and fewer rejects.[\/vc_toggle][vc_toggle title=”Are the curtains produced so cheaply at the expense of the environment?”]No. Not at all. We do almost everything possible to offer you high-quality curtains at attractive prices with minimal environmental impact.<\/p>\n

Read more about this under Sustainability<\/a>.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1697441222167{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #f8dfcc !important;}”][vc_column width=”1\/6″]<\/span><\/span>[\/vc_column][vc_column width=”5\/6″][vc_custom_heading text=”order” use_theme_fonts=”yes” css=”.vc_custom_1697113286316{margin-bottom: 10px !important;}”][vc_toggle title=”How can I configure a curtain?”]Configuring your new custom curtain is very simple.<\/p>\n

Read more on the Curtain configurator<\/a> page.[\/vc_toggle][vc_toggle title=”How do I find out which curtain gliders I need?”]In each product detail you will find instructions to find out which are the correct curtain gliders.<\/p>\n

99.9% of them will probably be MAXI gliders.[\/vc_toggle][vc_toggle title=”Do you also offer other fabrics and types of clothing?”]No. We deliberately limit ourselves to the existing range.
\nThis is the only way we can keep our processes lean and our prices low for you.[\/vc_toggle][vc_toggle title=”How do I measure curtain height and width correctly?”]You can find our simple measuring instructions here<\/a>.[\/vc_toggle][vc_toggle title=”Can I have fabric samples in advance?”]Yes! Very much so.<\/p>\n

You can order a free fabric sample of any curtain model and any color in advance. Simply select the desired curtain model and add the corresponding colors to the shopping cart.[\/vc_toggle][vc_toggle title=”Can I reorder individual curtains or tracks?”]Sure! As our products are absolute bestsellers, they will continue to be manufactured for a long time to come.[\/vc_toggle][vc_toggle title=”How can I pay for the order?”]easyCurtain offers you a variety of secure payment methods.
\nYou can find all the information you need on the payment methods<\/a> page.[\/vc_toggle][vc_toggle title=”Can I change my order at a later date?”]If you only placed your order 1-2 days ago, we can still change it in most cases. Please send us your change request as precisely as possible (this means: order number, item number, new dimensions, new fabric, etc.) using the contact form at the bottom.[\/vc_toggle][vc_toggle title=”Will I be informed about the shipment?”]Yes. We inform you proactively by e-mail about every single step in your order<\/a>.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1697441262144{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #c0ded3 !important;}”][vc_column width=”1\/6″]<\/span><\/span>[\/vc_column][vc_column width=”5\/6″][vc_custom_heading text=”Delivery” use_theme_fonts=”yes” css=”.vc_custom_1697113147646{margin-bottom: 10px !important;}”][vc_toggle title=”When will I receive my order?”]Information on delivery times can be found on the Delivery<\/a> page.[\/vc_toggle][vc_toggle title=”How long are the delivery times?”]<\/p>\n

Curtains<\/h3>\n

Custom-made curtains<\/a> are sewn individually for you. Assembly and delivery take approx. 2-5 weeks.<\/p>\n

Curtain accessories<\/h3>\n

We usually have curtain accessories such as curtain rails and curtain poles in stock and will ship them to you within 1-2 working days.[\/vc_toggle][vc_toggle title=”How high are the delivery costs?”]<\/p>\n

Curtains<\/h3>\n

The shipping, packing and packaging costs are CHF 9.- per order.<\/p>\n

Curtain rails and rods<\/h3>\n

For curtain rails<\/a> and curtain poles<\/a>, you will find the delivery costs on the respective product page<\/a>.[\/vc_toggle][vc_toggle title=”Can I return old curtains to you?”]Unfortunately, there is still no suitable process in the world for recycling textiles.
\nTherefore, from our point of view, it makes little sense for you to send us your old curtains.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1697441301574{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #e7d6aa !important;}”][vc_column width=”1\/6″]<\/span><\/span>[\/vc_column][vc_column width=”5\/6″][vc_custom_heading text=”Care” use_theme_fonts=”yes” css=”.vc_custom_1697113292029{margin-bottom: 10px !important;}”][vc_toggle title=”At how many degrees can the curtains be washed?”]The curtains should not be washed at temperatures warmer than 30\u00b0C.
\nYou can find detailed washing instructions<\/a> here<\/a>.
\nThe washing instructions are also sewn into each curtain so that they are always to hand when you need them.[\/vc_toggle][vc_toggle title=”Do I have to iron the curtains after washing?”]All curtain fabrics are extremely easy to care for.
\nNormally you can hang them up semi-damp and the creases will disappear automatically after a while.<\/p>\n

You can find detailed washing instructions<\/a> here<\/a>.<\/p>\n

The washing instructions are also sewn into each curtain so that they are always to hand when you need them.[\/vc_toggle][vc_toggle title=”Are the curtains shrinking?”]All curtain fabrics are extremely easy to care for.
\nThey will not shrink if washed properly.<\/p>\n

You can find detailed washing instructions<\/a> here<\/a>.<\/p>\n

The washing instructions are also sewn into each curtain so that they are always to hand when you need them.[\/vc_toggle][vc_toggle title=”Are the curtains pre-washed so that they don't shrink?”]All curtain fabrics are made of 100% polyester.
\nPre-washing is therefore not necessary.[\/vc_toggle][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1697441337574{padding-top: 80px !important;padding-bottom: 20px !important;background-color: #f4d7d8 !important;}”][vc_column width=”1\/6″]<\/span><\/span>[\/vc_column][vc_column width=”5\/6″][vc_custom_heading text=”Miscellaneous” use_theme_fonts=”yes” css=”.vc_custom_1697112781446{margin-bottom: 10px !important;}”][vc_toggle title=”How long is the warranty”]Unless otherwise stated, the warranty period is two years.[\/vc_toggle][vc_toggle title=”Are the curtains vegan?”]Yes, we do not use any animal products in the manufacture of our curtains.[\/vc_toggle][vc_toggle title=”Can I return the products?”]The goods must be returned to our dispatch center within ten days of receipt in the original packaging, stating the invoice number and the reason for the return.<\/p>\n

We reserve the right to refuse returns if the returned goods are not in perfect hygienic condition. If the customer provides us with evidence of defects in the delivered goods, we shall either remedy the defects or provide a replacement delivery within a reasonable period of time. If we are unable to do so, the customer has the right to cancel the purchase or reduce the purchase price. The costs for the return shipment shall be borne by the customer.<\/p>\n

Special provisions on returns of custom-made products<\/h3>\n

The return of customized products is excluded.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1697441399620{padding-top: 60px !important;}”][vc_column][vc_custom_heading text=”Handmade according to your wishes.” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”]

Show curtain collection<\/a><\/p>[vc_raw_html]PHN0eWxlPi5zaW5nbGUtcGFnZS1oZWFkZXIudGl0bGUtZnJvbnQge21hcmdpbi1ib3R0b206MHB4O30KLmVudHJ5LXRodW1ibmFpbCB7b3BhY2l0eTogMC43O30KPC9zdHlsZT4=[\/vc_raw_html][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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